Answers to frequently asked questions
Our figures are NOT TOYS and are not intended for children under 14 years of age.
- Orders over £200 are automatically post free.
- Orders to the US over £250 are automatically post free
- VAT is automatically removed from non-European orders.
- After the order has been posted we can’t guarantee how long the postal service will take to get it to your home.
- After the order has been completed on line and payment made, we can’t add to it due to the ordering system on the site. Just send another order in. This won’t affect postage as that is calculated as a percentage of the total cost.
- Figures come unpainted, they are shown painted as a guide.
- Packs do not come with flags, these are just shown as guides.
- The amount of figures are shown in the photos, although we do realize that not all have photos but we are getting there. There are normally 6 Infantry to a pack, 3 cavalry (3 horses, 3 riders) and 4 crew and a gun for artillery.
- We can’t mix packs or sell figures individually.
- We can’t sell plastic sprues individually apart from those in the lists.
- Deals come as seen in the lists, we can’t mix and match.
- The best way to contact us is via email, obviously complicated questions take longer for us to answer…and keep us away from the workbench!