Mail Order Terms and Conditions
If you have a general question or order queries please contact us at firstname.lastname@example.org.
In the unusual event of any ordered item not being in stock, it will be placed on ‘Back Order’ for delivery and will normally be dispatched to you within 10 working days, should it take any longer than this you have the option to cancel your order at no cost.
All our figurines are supplied unpainted and unassembled if not cast as a single piece.
Our figures are not toys and are recommended for ages 12 and over.
All prices displayed on the website are quoted in UK Pounds Sterling and prices include VAT at 20% where applicable. Please note we are not responsible for any Customs Charges outside of the EU .
Perry Miniatures reserves the right to change our prices without prior notice.
Payment will be in the form of an electronic transaction. This is a secure transaction through Barclaycard Merchant Services.
We may be contacted by email at: email@example.com
Perry Miniatures do not disclose buyers’ information to third parties.
A customer has the right to cancel their order without giving a reason. A customer may return any item within 7 working days of receipt for a full refund less ‘shipping costs’. Missing items, damaged goods or any other disputes should be reported either by email or by post within 7 working days of receipt. The items may be returned for a full refund (including postage) or replacement. Perry Miniatures will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Perry Miniatures’ only obligation shall be to refund the full purchase price of the item(s).
If any incorrect items are received please contact us at firstname.lastname@example.org immediately in order to rectify the error.
The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction shall be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied. Please include a covering letter explaining the reason for the goods being returned and your full name and address. The customer will be refunded within 30 days of cancellation.
Payment can be made online using Credit Card, Debit Card. You may also pay by UK cheque or Postal Order, but these must clear before shipping (usually allow an extra 7 days).
Contracts between you and Perry Miniatures shall be governed by English Law and all disputes shall be submitted to the non-exclusive jurisdiction of the English Courts.
Customer satisfaction is at the forefront of Perry Miniatures trading policy.
Your statutory rights are not affected.
PO Box 6512
7-9 Westminster Buildings
Tel: 0115 9799477
This is an answer phone service only. E-mail is the best form of contacting us.
VAT Number: 808 9878 65